Comment: The Specialists were professional and easy to work with. James picked up my rugs from my work location, cleaned them in the facility and removed dog pee stains/smell from my wool rug. However, I was beyond impressed with the repairs they did to the edge of my rugs! I got both my rugs while abroad traveling, so as you can imagine I'm very attached to them. Joy hand-repaired my rugs and made them look brand new!! You've found a lifelong customer in me. Thank you so much James and Joy!