Privacy Policy

The Rug Specialists respects your privacy and is committed to protecting the personal information you provide to us.

Information We Collect

We may collect information such as your name, phone number, email address, service address, rug information, appointment details, service history, payment-related information, and other information you provide when requesting or receiving services from The Rug Specialists.

How We Use Your Information

Respond to service inquiries and quote requests
Schedule rug pickup and delivery
Provide service and appointment updates
Send technician or driver on-the-way notifications
Provide rug cleaning status updates
Coordinate payment and delivery
Send post-service communications, including customer review requests
Improve our services and customer experience
Comply with legal and business requirements

SMS/Text Messaging

If you provide your mobile phone number and consent to receive text messages from The Rug Specialists, we may send service-related SMS messages, including appointment confirmations, pickup and delivery updates, on-the-way notifications, rug cleaning status updates, completion notifications, payment-related communications, and post-service review requests.

Message frequency varies. Message and data rates may apply. You may reply STOP at any time to opt out of text messages. Reply HELP for assistance.

Mobile information will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes. SMS consent is not shared with third parties or affiliates for marketing purposes.

We may share information with service providers only when necessary to operate our business, process payments, deliver communications, maintain our website, or provide requested services.

Cookies and Website Information

Our website may use cookies, analytics tools, and similar technologies to understand website usage, improve performance, and support our advertising and marketing efforts.

Data Security

We take reasonable steps to protect personal information from unauthorized access, misuse, loss, or disclosure.

Your Choices

You may contact us to request updates or corrections to your personal information. You may opt out of SMS messages at any time by replying STOP.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page.

Contact Us

The Rug Specialists
Phone: 916-348-7018
Email: James@TheRugSpecialists.com
Website: TheRugSpecialists.com